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Contact Us

For comments and/or suggestions:

Hongkong Post
Hongkong Post Headquarters
2 Connaught Place, Central, Hong Kong

24-hour Automated Enquiry System

Tel:	(852) 2921 2222
Fax:	(852) 2868 0094
E-mail:	hkpo@hkpo.gov.hk

Enquiry and Complaint

Send us a e-mail to enquire about our services or to lodge a complaint:

Stamps and Philately:	spd@hkpo.gov.hk
Mail Tracing:	mto@hkpo.gov.hk
Others:	hkpo@hkpo.gov.hk

Customer Feedback Form

Notice to Postmaster General Under Post Office Ordinance

Information and notices required to be furnished to Hongkong Post under the Post Office Ordinance may be submitted to the Postmaster General through e-mail at hkpo@hkpo.gov.hk.

Alternatively, such information and notices may be submitted to the Postmaster General at

Post Office Headquarters,
General Post Office,
2 Connaught Place,
Central, Hong Kong

The correspondence may be presented in writing, on a 1.4MB diskette or a CD-ROM in the format prescribed in General Format, Manner and Procedure for the Submission of Electronic Information under Law by virtue of the Electronic Transactions Ordinance.

The Public's Role

We welcome any comments or suggestions on the postal service. There may be occasions when, despite our best efforts, we are unable to meet our targets. In such cases you have a right to a full and prompt explanation.

Enquiry, Suggestion & Complaint

You may obtain information about postal services or lodge your suggestion and complaints through the following channels:

General Enquiry Hotline:	(852) 2921 2222
Fax:	(852) 2868 0094
E-mail:	hkpo@hkpo.gov.hk

You may contact us by phone or in writing, for any suggestions or complaints regarding the postal services, as follows:

Postal Services on	Correspondence Address	Customer Care Hotlines	Operating hours:	Fax No.
Counter services	General Manager (Retail Business) 1/F, 650 Cheung Sha Wan Road, Kowloon.	Counter services hotline: (852) 2525 5856	9:00 a.m. - 5:00 p.m. Mon to Fri 9:00 a.m. - 12:00 noon Sat	(852) 2868 1442
Mail delivery	General Manager (Mail Distribution) M/F, Middle Road Carpark Building, 15 Middle Road, Tsim Sha Tsui, Kowloon.	Mail delivery services hotline: (852) 2723 3454	9:00 a.m. - 5:00 p.m. Mon to Fri 9:00 a.m. - 12:00 noon Sat	(852) 2312 1455
		Mail delivery services hotline (for misdelivery reporting): (852) 2923 5209
Street posting boxes	General Manager (Mail Processing) 1M/F International Mail Centre, 80 Salisbury Road, Tsim Sha Tsui East, Kowloon	Street posting boxes services hotline (Hong Kong and Outlying Islands): (852) 2921 2328	8:00 a.m. - 6:00 p.m. Mon to Sat	(852) 2765 7363
		Street posting boxes services hotline (Kowloon and New Territories) : (852) 2356 2516

Whenever possible, we will respond immediately. All suggestions or complaints will be dealt with expeditiously and an interim reply be given within 10 days.

Right of Appeal

If you still feel that your case has not been dealt with adequately, you should write to the Postmaster General, Hongkong Post Headquarters, 2 Connaught Place, Central, Hong Kong.