Performance Pledges

Customer Feedback

Customer's suggestions and feedback represent an important means of reviewing our services and to identify areas for improvement, and we collect feedback through the following channels:

Customer Liaison Groups
Customer visits
Customer satisfaction surveys
Corporate account management
Market research
Mystery shopper survey programme

We strive for customer service excellence. However, if we are unable to meet our targets, customers have a right to a full and prompt explanation.

To contact us, please click here.