Annual Report

Strategy Map of Hongkong Post

	Linking People				Delivering Business
Strategic Direction	Commitment Teamwork Open Communication Care for Customers from the Heart Care for Colleagues from the Heart				Productivity Innovation Value for Money Proactivity Development Excellence Anticipation
Strategic Perspectives	Learning & Growth	Customers	Financial		Internal Processes
Strategies	World Class People	Customer Focused Organisation	Sustained Profitability	Innovate for the Future	World Class Facilities	Modern Business Management Systems	Reputable Brand
Cluster of Goals	Management Succession Job Competency Career Development High Morale Cultural Alignment Good Employer Learning Organisation	Know the Customers Customer Satisfaction Customer Loyalty	Productivity Enhancement Cost Control Business Growth Business Expansion Loss Minimisation	Business Diversification Strategic Cooperation Long-term Viability	Cost-effective & Efficient Facilities Safe Workplace	Process Efficiency World Class IT Quality Performance Data/Information Total Quality Management Excellence Match Competitors	Local Corporate Image International Postal Reputation Social Responsibility Environmental Responsibility

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