Annual Report
Delivering a World Beyond Letters
Developing High Performance Staff
Hongkong Post recognises that the quality of its staff will always be the driving force behind its success. We are a good employer with a strategy that seeks to develop world class people. This in turn aims to provide a coherent talent development plan and ensures our staff have the ability to deliver the high standards to which we aspire. It also ensures we are a learning organisation, where staff have high morale and perform their jobs in a way that supports our corporate goals.
Achievements
- Second Runner-up in Internal Service Award in Civil Service Outstanding Award Scheme 2005
- 3 staff included in the 2005 Hong Kong Special Administrative Region Establishment Day Honour List
- 3 staff awarded Commendations by the Secretary for the Civil Service
- The Ombudsman's Awards 2005 for Officers of Public Organisations
- 4 staff won the Distinguished Salesperson Award in the 37th Distinguished Salesperson Award Programme, Hong Kong Management Association
HELPING OUR PEOPLE DO THEIR BEST
To harness and develop job competency, we need to ensure our people have the current and relevant knowledge and skills so that they can perform their jobs to a consistently high standard. Our training team once again provided all staff members with a comprehensive range of programmes during the year.
A highlight of the year's training was our Competence Development Programme for frontline staff. The theme for the year was "SMILE" – an acronym that stands for branded Service, an assertive Manner, an Innovative mindset, a Leading team, and Emotional management. We developed a Personalised Training Plan to meet the individual needs of managerial staff. We also placed two Assistant Managers on overseas attachments with Australia Post in a move to broaden the exposure of our junior managers.
FOSTERING A LEARNING CULTURE
Hongkong Post is committed to expanding its knowledge base and developing the ability of all staff through continuous learning. In line with this, we expanded our Training Assistance Scheme to include courses which develop the style competencies of staff and improve their functional skills. The new “Sharing Cafe” provides a regular forum for managerial staff to exchange ideas and share insights.
As in previous years, our Staff Training Centre continued to organise the popular evening courses on Putonghua, English and basic computing skills. We also ran experience-sharing sessions with other prominent service organisations and offered a series of on-line management training modules.
While Hongkong Post has developed a cohesive top management team to run the postal business effectively and efficiently, we are also committed to providing development opportunities for junior staff. An initiative in this regard is the Advanced Development Programme (ADP) that aims to enhance managerial know-how among staff from the Postal Officer grade. The ADP is a 12-month diploma programme run in collaboration with a local university.
The management team attended a Team-building Workshop
The Advanced Development Programme was designed to enhance the managerial skills for staff from the Postal Officer Grade.
Mr Wong Fu-yau (right), Superintedent of Posts was awarded the Medal of Honour by the Chief Executive at the 2005 Honours and Awards Ceremony
Mr. Or Shi-hung (right), Senior Postman was awarded the Chief Executive's Commendation for Government/Public Sevice
SUSTAINING HIGH STAFF MORALE
Hongkong Post is keen to sustain a high level of staff morale. Our annual staff perception survey showed that 90% of our people are positive towards commitment to their job.
We are determined to sustain this sense of belonging and during the year we have actively supported staff engagement, satisfaction and motivation by participating in a number of external award schemes and by running internal awards.
On 1st July 2005, three staff members were included in the Hong Kong Special Administrative Region Establishment Day Honour List:
- Mr WONG Fu-yau, Superintendent of Posts: Medal of Honour
- Mr WONG Kin-hing, Superintendent of Posts: Medal of Honour
- Mr OR Shi-hung, Senior Postman: Chief Executive's Commendation for Government / Public Service
In another civil service recognition scheme in September 2005, the Secretary for the Civil Service awarded Commendations to three Hongkong Post staff:
- Mr TANG Kwong-fai, Postal Officer
- Mr LAI Yau-kuen, Senior Postman
- Mr AU Kin-wah, Postman
One officer received the 2005 Ombudsman Award for Officers of Public Organisations:
- Ms WONG Yuet Fong, Manager (Mail Tracing Office)
3 staff received Commendation Awards from the Secretary for the Civil Service
"Best of the Best Awardees" went on a study tour to Korea Post
Our people have been with us for long periods of time and their contributions and loyalty are recognised through government-sponsored Long and Meritorious Service Awards. During the year we recognised 211 staff who had served Hongkong Post for two decades and 142 staff who had worked for us for over three decades. A total of 88 members of staff received travel allowances under the Civil Service Bureau's Long Service Travel Award Scheme.
Four Hongkong Post staff won the Distinguished Salesperson Award in the 37th Distinguished Salesperson Award Programme organised by the Hong Kong Management Association.
Hongkong Post is always keen to recognise outstanding performance too. In January 2006, 24 staff were selected as "Best of the Best Awardees" by our Staff Recognition Scheme and went on a study tour to Korea Post in February 2006.
The Postmaster General issued commendation letters to six members of staff to recognise their exemplary and brave acts, while another 12 staff also received commendations for their consistently outstanding performance from the Postmaster General.
The Directorate team and awardees at the Long and Meritorious Service Awards Ceremony
4 staff won the Distinguished Salesperson Award in the 37th Distinguished Salesperson Award Programme
HELPING STAFF ALIGN WITH OUR CORPORATE VALUES
We implemented many initiatives during the year to enhance our corporate culture alignment, and to share these values with the public at large. A notable example was the release of Hongkong Post: Heart for Excellence, a publication about our cultural alignment journey. Another example was the "Love and Care Day" held in September 2005 in support of our "Care from the Heart" culture. Among a variety of programmes organised for staff and their families were visits to our Air Mail Centre, free use of our recreational club facilities and health talk.
In November 2005, our Year-end Cultural Event held at the Queen Elizabeth Stadium was a highly successful initiative that received overwhelming support with an attendance of some 2,100 staff and their family members. The event provided an excellent opportunity for participants not only to have fun but also to reinforce their understanding of Hongkong Post's "transformation" drive and key corporate values of Teamwork, Anticipation, Innovation and Excellence.
The Postmaster General and Directorate team made a number of visits to frontline offices during Love and Care Day, as well as the busy Christmas and Lunar New Year periods, to underline key corporate values and show appreciation to staff for their hardwork.
Over 2,100 staff and their family members attended the Cultural Event
The 2005 Cultural Event promoted the corporate values of Teamwork, Anticipation, Innovation and Excellence
ENSURING HONGKONG POST IS A GOOD EMPLOYER
Hongkong Post adopts a human resources policy that promotes fairness and the well-being of staff. This ethos was well reflected in the annual pay review for Non-Civil Service Contract (NCSC) Staff, in which we identified what was happening in the market with regard to salaries and made adjustments in the case of NCSC staff so that their remuneration remained competitive and in line with projected trends.
We also launched a Job Shadowing Programme for children of our staff to experience the world of work in a real-life office environment. A total of 14 secondary students participated and "shadowed" a workplace mentor across our six divisions. Other initiatives included our Family Fun Day, a round-the-clock staff counselling hotline to address work-related and personal problems and bi-annual subsidised health check-ups for staff and their families.
The 2005 Family Fun Day was one of our family-friendly programmes
The Deputy Postmaster General visited frontline offices during the Lunar New Year
Our winning team in the Corporate Games 2005- Distance Run
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