Annual Report
Delivering Total Quality
Adopting Best Practices at All Times
Our strategy is to develop and implement best practices in business and management systems, with measurement and accountability cascading to all levels and a focus on efficiency and IT investments.
Achievements
- Productivity and Quality Award in 2005 Hong Kong Awards for Industries
Re-engineering Operations Processes
We design and manage operational processes that create customer value and achieve business success and growth. In line with this, we established a dedicated team of professional industrial engineers in early 2006 to set up our Productivity and Quality Management (PQM) System. The PQM System aims at establishing an efficient and high-quality value chain in mail flow with a committed and skilful workforce adopting a range of continuous improvement concepts - all backed by lean management thinking. At the floor level, the PQM System is expected to standardise work methods and equipment, streamline non-value-added processes, eliminate waste in idle resources, and smooth out mail flow to achieve just-in-time management. It will also address quality assurance issues such as mis-sort, delays and mis-deliveries. A housekeeping programme will run in parallel with the PQM System to help foster a safe and healthy culture in the workplace.
The Postmaster General (right) was one of the speakers at the plenary session of the 25th Hong Kong Institute of Human Resources Management Annual Conference
Hongkong Post participated in the Quality Improvement and Experience Sharing Convention 2005
IMPROVING EFFICIENCY THROUGH IT
We are committed to providing reliable and cost-effective Information Technology support to all our operations. We have made excellent progress in our feasibility study into the Counter Services System that aims to provide a one-stop service to customers and the study is expected to be completed in late 2006.
Our Collection and Delivery Management System (CDMS) was showcased in an exhibition held in January 2006 as part of the "Science in the Public Service" Campaign jointly organised by various government departments.
MEASURING OUR PERFORMANCE
Hongkong Post conducted comprehensive reviews on its performance with the majority of its divisions having now adopted the Balanced Scorecard approach.
In October 2005, we commenced an overall review of the workload of our delivery team by reviewing the preparation time for delivery and the time spent outdoors in making deliveries.
TOTAL QUALITY MANAGEMENT EXCELLENCE
Hongkong Post won the Productivity and Quality Award in the 2005 Hong Kong Awards for Industries. The Scheme was championed by the HKSARG and co-organised by other trade and industrial organisations, to give recognition to enterprises that have attained a competitive advantage through well-planned and well-executed productivity and quality programmes. This is a testament to our high level of achievements in productivity enhancement and total quality management.
We also participated in the Quality Improvement and Experience Sharing Convention in November 2005. In addition, the Postmaster General was a panel speaker at the plenary session of the 25th Hong Kong Institute of Human Resources Management Annual Conference. He was also a speaker at the Public Sector Reform Conference 2006 on the topic of Innovative Service Delivery.
We won the Productivity and Quality Award in the 2005 Hong Kong Awards for Industries.
Print friendly version
Download Adopting Best Practices at All Times [PDF, 4 pages of 385KB]
To view and print, you need to use an Adobe Acrobat Reader. You may need to download Acrobat Reader and Asian Font Packs to view the documents if necessary.