Annual Report
Awards 2006/07
Speedpost achievements
In 2006, and for the fifth consecutive year, our Speedpost service won the Universal Postal Union's Gold Level Certification for outstanding express mail performance.
Gold Level Certification – the highest level of recognition – was awarded to only 14 postal administrations worldwide last year.
The award is based on the Universal Postal Union EMS Cooperative's audit and measurement programme, which is conducted by an independent consultant throughout 196 express mail service operators. Criteria for the award include delivery performance, timely provision of tracking data and call centre performance.
Hongkong Post's ranking as one of the top 14 postal administrations in the world, in terms of express mail service performance, would not have been possible without the dedication, teamwork and professionalism of our people. Their efforts have earned international acclaim for Hongkong Post, underscoring our commitment to providing the highest quality of service to our customers.
Customer service awards
Hongkong Post won two accolades in the Customer Service Excellence Awards 2006 scheme organised by the Hong Kong Association for Customer Service Excellence (HKACE).
They were a silver-standard Team Award (Field & Special Service) in respect of the Yuen Long Delivery Office, and a silver-standard Individual Award (Internal Support Service) for a tutor at the Hongkong Post Staff Training Centre.
More recognition
Other honours bestowed on Hongkong Post during the year under review included the Ombudsman's Award 2006 for Departments/ Organisations. This was in recognition of our efforts to improve quality of service and maintain fairness in public administration.
In addition, we won an Excellence and Gold Prize for Web Care Award 2006 from Hong Kong's Internet Professional Association, as well as a Merit Award in the Deluxe Packaging: Gift Box category of the 18th Hong Kong Print Awards for our 2005 Prestige Annual Stamp Album.
At the individual level, five members of staff won the Distinguished Salesperson Award in the 38th Distinguished Salesperson Award Programme organised by the Hong Kong Management Association (HKMA).
Print friendly version
Please
click here to download Awards 2006/07 [PDF, 2 pages of 204KB]
To view and print, you need to use an Adobe Acrobat Reader. You may need to download Acrobat Reader and Asian Font Packs to view the documents if necessary.