Annual Report
Leveraging on Technology for Success
Meeting business development needs
To assist in the business development of logistics, we implemented in March 2008 a fully-integrated logistics solution which includes a Warehouse Management System and a Wireless Inventory Tracking System to support the operation of the new Hongkong Post Logistics Centre. This powerful solution provides support to the execution of all key processes such as goods receiving, inventory management and order processing to ensure fast and accurate fulfillment. Additionally, the advanced bar code and wireless technologies used in the solution help to further enhance efficiencies.
To enable expansion of our printing business, we completed the revamping of our e-Post Centre network infrastructure in March 2008 to strengthen its security protection and to increase the network capacity. All customer data is protected inside the highly secured e-Post environment. We will continue to strengthen our infrastructure and security measures so as to meet the stringent requirements from the financial and public sectors.
Continued improvements in e-services to customers
To enhance convenience and efficiency for customers using Speedpost, we launched a new online service, Speedpost Online Account Zone (SOAZ) in July 2007. Using this round-the-clock service, Speedpost account customers can enquire about posting history, place a request for pre-printed address packs, prepare posting for certain mail services and instant access to their up-to-date account information.
Leveraging on our postal and e-shopping infrastructure, we are revamping our ShopThruPost system to facilitate a convenient e-shopping service. This one-stop e-commerce service will provide both the promotion and logistics tools to cater for information, physical and monetary flows together with the requirements of e-business to be conducted on the new platform.
The Hongkong Post website has received a number of awards relating to website accessibility in recent years. To further improve this service, we completed the implementation of the voice portal feature in early 2008. Visually impaired users can now access our website without the need to install special screen-reading devices.
Deployment of wireless and mobile technologies
 Mobile and wireless technologies are deployed to improve both the accuracy and speed of information flow in the dispatching process. |
With the successful launch of the e-Ticksheet system in 2006/07, we deployed more PDAs to delivery offices to improve both the accuracy and the speed of information flow in the dispatching process.
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Streamlining internal processes
The implementation of the Inward Mail Information System has improved the availability of information for inbound air mail. Real-time flight information from the Hong Kong International Airport is employed to support day-to-day operations.
The electronic workflow processing system has been extended to include contract staff recruitment, helping to speed up this process.
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