Annual Report

Our People

Training and Development

During the year, the Hongkong Post Staff Training Centre continued to deliver a wide range of training programmes with the aim of fostering a motivated and customer-focused workforce to better serve the community. The number of training man-days increased slightly to 32,830 in 2007/08 compared with 32,497 in the previous year.

After a thorough revamp of the training curricula, a series of new induction training courses has been provided to newcomers of different levels to facilitate their integration into the Hongkong Post family and alignment with our corporate culture.

A comprehensive Training Needs Analysis was conducted in 2007/08 to help design competence development programmes for all Postal Officer grade and Postman grade officers, in order to prepare them for upcoming challenges.

A series of new induction training courses has been provided to newcomers during the year.

A teambuilding programme for managers and
representatives from staff unions was
organised to strengthen their mutual
understanding.

We emphasise teamwork involving all staff to achieve a total commitment to service throughout the organisation. A teambuilding programme for managers and representatives from staff unions was organised to strengthen their mutual understanding and collaboration.

We also endeavour to provide managers with knowledge and skills required for effective management and to widen their management perspective. During the year, we offered a wide range of training and development programmes to different ranks of managers, including postal management courses conducted at the Asian-Pacific Postal College, a national studies programme in the Mainland and a local certificate course on service excellence. To provide senior officers with adequate support in acquiring leadership skills and best management practices for meeting the challenges ahead, we have also sponsored senior officers to attend a renowned Executive MBA Programme.

A study tour to Singapore Post was arranged for "Best of the Best" awardees.

Health and Safety Programmes

Supported by the Civil Service Bureau and the Occupational Safety and Health Council, the International Mail Centre (IMC) was selected as the first office among all government departments in Hong Kong to launch the Work Safe Behaviour Programme. This emphasises the need for individual safety awareness and behavioural changes from staff who should apply effective observation and feedback themselves in order to attain a high level of safety performance.

The 5S Revamp Campaign was also launched in November 2007 to revitalise the momentum of 5S within the organisation. 5S is a philosophy and a way of organising and managing the workplace and workflow, especially a shared workspace, to improve efficiency, safety, productivity and service. Four model offices from different divisions were selected for the first phase of implementation and a train-the-trainer approach will be added in the next phase.

Following a thorough risk assessment of the workplace, personal protective equipment such as safety vests and shoes with enhanced features were distributed to all staff. To enhance manual handling work, a light hand-trolley was introduced for all delivery postmen to cope with the demands arising from the delivery of bulky postal items as the volume of these items has soared significantly in the past few years.

Refresher training on road safety and bicycle skills was organised for postmen serving in rural areas.

The Occupational Safety and Health Council (OSHC) was invited to design a tailor-made training course on "How to Prevent Dog Attacks" for our outdoor staff. This was followed by seminars organised by the Society for the Prevention of Cruelty to Animals (SPCA), which provided the expertise in understanding dog behaviour to ensure that safety training for our staff is well-rounded.

Refresher training on road safety and bicycle skills was also organised for postmen who serve customers in rural areas.

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