Annual Report

In 2007, our Speedpost service was awarded the Universal Postal Union's Gold Level Certification for outstanding express mail performance, for the sixth consecutive year. The award is based on the Universal Postal Union EMS Cooperative's audit and measurement programme, which is conducted by an independent consultant throughout 203 express mail service operators. Criteria for the award include delivery performance, timely provision of tracking data and call centre performance. Gold Level Certification was awarded to only five postal administrations worldwide last year.

Our excellent performance for Speedpost also received the following recognition in 2007/08:

• Prime Award for Brand Excellence 2007 - Express Services Category, organised by PRIME magazine in July 2007
• Best SME Partners 2007, organised by Economic Digest in July 2007
• Hong Kong Leaders' Choice Award 2008 - Express Service, organised by Metro Finance in February 2008

The awards received by Speedpost are testament to our commitment to providing a speedy, convenient and value-for-money international courier service to our customers, and unparalleled support in helping smaller businesses to grow.

Hongkong Post's efforts in terms of customer service were recognised with a number of awards during the year. It is encouraging that in the Civil Service Outstanding Service Award Scheme 2007, we received four departmental awards and one team award among 49 government departments.

Departmental Awards
Service Enhancement Award - First Runner-up
Best Public Image Award - Bronze Award
Partnership Award - First Runner-up (Project Name: Integrated Call Centre)
Partnership Award - Second Runner-up (Project Name: Science in the Public Service)

Team Award
General Public Service - Merit Award for Yuen Long Delivery Office

Our customer service also receives good recognition in comparison against service organisations in the private sector. We were honoured twice in the Customer Service Excellence Awards 2007 scheme organised by the Hong Kong Association for Customer Service Excellence (HKACE):

• Silver Award - Internal Support Service category for our Productivity and Quality Management System (PQMS)
• Silver Award - Field & Special Service for Shek Wu Hui Delivery Office

The hologram stamp sheetlet of "The 10th Anniversary of the Establishment of the HKSAR" received first prize in the "Promotion & Illustration" category of the Holography Awards 2007, organised by the International Hologram Manufacturers Association (IHMA). This achievement demonstrates that we have gained international recognition among professionals in the holography industry.