Annual Report

Corporate Overview

Across 168 years of history, Hongkong Post has built up a high level of trust and respect from the community it serves. We take pride in our comprehensive, efficient network of retail and distribution facilities across Hong Kong. We also value our close working relationships with postal administrations around the world.

In 2008/09, we handled an average of 3.78 million items every single day, at the same time managing to maintain delivery quality standards that are amongst the highest in the world. Much of this mail volume was made up of business correspondence and merchandise, the movement of which is essential to Hong Kong's position as a financial and business hub. We experienced continued growth in the number of letters and parcels going to international destinations, though the volume of domestic mail decreased due to the deteriorating economic situation in the second half of 2008/09.

As a trading fund government department, we aim to operate competitively and maintain good financial performances without compromising the standards of service we offer to the community. These are goals that have encouraged us to explore new business opportunities and expand our range of services. For instance, we have continued with initiatives to develop and expand our relationship with the China Post Group, through services such as cross-border direct mail and Speedpost, and through the provision of new logistics facilities that will help us become a logistics hub for the Greater China region.

Recent developments in electronic communications have also created opportunities for Hongkong Post. In fields such as online shopping and direct marketing, we have explored new technology and new models suitable for emerging needs. Our e-Post services are tapping into new markets and are growing strongly. We are expanding our increasingly popular ShopThruPost service in the area of e-commerce, and working with other postal administrations to create faster, easier and more reliable solutions for online trading and shopping.

We strive to continue to be the gateway to the Mainland and a major mail transit hub for all Asia, while also expanding our business by developing strategic alliances with other postal operators. These developments are essential steps in ensuring that Hongkong Post continues to be a worldclass postal service provider for the people of Hong Kong.

Postal Services

Ordinary Mail
Local CourierPost
Speedpost
Hongkong Post
Circular Service
Direct Mail

Logistics Services

Warehousing
Pick & Pack
Inventory Management
Payment Collection
Distribution

Retail Services

PayThruPost
Trade Declaration
Service
Postal Remittance
Service
PostShop Products

Philately

Local Standing Order
Service
Overseas Mail Order
Service

e-Services

e-Post
ShopThruPost
e-Cert

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