Annual Report

Awards 2008/09

Our Speedpost service achieved recognition through a number of awards, both locally and internationally.

Speedpost

In 2008, for the seventh consecutive year, we achieved Gold Level Certification in the Universal Postal Union Express Mail Service Cooperative's Audit and Measurement Programme. This is the highest level of recognition for the outstanding performance of our Speedpost Service.

The award is based on the audit and management programme designed by the EMS Cooperative of the Universal Postal Union, and conducted by an independent auditor amongst over 200 express mail service operators. Criteria for the award include delivery performance, timely provision of tracking data, and call centre performance. Only four postal administrations worldwide were awarded Gold Level Certification last year.

Our excellent Speedpost performance also received the following recognitions in 2008/09:

"PRIME Award for Brand Excellence 2008 – Express Services category" organised by PRIME Magazine
"The Best SME Partners 2008 - Logistics" organised by Economic Digest
"Hong Kong Leaders' Choice - Excellent Brand of Business Express Services" organised by Metro Finance

Corporate Brand Award and Customer Service Excellence Awards 2008

Awards organised by Ming Pao Newspapers Limited jointly with the Chinese University of Hong Kong and the Hong Kong Association for Customer Service Excellence (HKACE) all included accolades for Hongkong Post:

"2008 Corporate Brand Judging Panel Award" (Public Service Category) organised by Ming Pao Newspapers Limited and the Chinese University of Hong Kong (Msc Marketing)
"Customer Service Excellence Award 2008" Individual Award (Field & Special Service) - Bronze Award, organised by HKACE
"Customer Service Excellence Award 2008" Program-based Award - Bronze Award for the Internet Services Team's project on "Implementation of Voice Website", organised by HKACE

Other achievements in 2008/09

"Web Care Award 2007-08" - Gold Prize for the Hongkong Post Stamps website, organised by the Internet Professional Association
"Web Care Award 2007-08" - Excellence for the Hongkong Post website, organised by the Internet Professional Association
"Web Care Award 2007-08" - Excellence for the Speedpost website,organised by the Internet Professional Association
"22nd International ARC Awards Competition" (Logistics Enterprise category) - Gold Award for the Hongkong Post Annual Report 2006/07
"22nd International ARC Awards Competition" (Mail and Document Management category) - Bronze Award for the Hongkong Post Annual Report 2006/07
"20th Hong Kong Print Awards Competition" (Packaging Printing – Consumer Product Paper Box) - Merit Award for the 2007 Prestige Annual Stamp Album (Ordinary Version)

Hongkong Post's website received accolades for its user-friendly design.

Our strong corporate identity was recognised with a
"Corporate Brand Judging Panel Award".

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