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30 August 2005
Post Office Trading Fund-A decade of success

On August 1, 1995, Hongkong Post became a trading fund operator under the Trading Funds Ordinance, bidding farewell to its traditional status of a vote-funded department. Since then, they have to reinvest part of their return to the fund for long term development as a self-financing and accountable business. The departure from the annual voted fund system allows Hongkong Post greater management flexibility for speedier response to changing market needs.

Over the past decade, Hongkong Post has transformed itself into a forward-looking, customer-focused and market-oriented organization. It has made significant progress in developing a service culture, bringing new products and services to market and investing in new technology. At home, Hongkong Post has become an active and responsible member of the community. It has also developed a good reputation overseas.

1995

• Hongkong Post becomes a trading fund. The new status marks the start of a new institutional arrangement with greater management flexibility and commercial focus, thus responding better to changing market demand and customer needs.

1996

• Hongkong Post formulates its Vision, Mission and Values and communicates these to staff at all levels.

1997

• The new corporate identity features new livery for front-line staff, post boxes and vehicles. The "hummingbird" logo conveys the image of a friendly fast-moving and busy organization.
• Hongkong Post promulgates its customer service pledge.
• Issue of transitional definitive stamps valid for use before and after 1 July 1997.

1998

• New Air Mail Centre opens at Chek Lap Kok airport.
• "Care from the Heart" service culture encourages staff to 'go that extra step' to enhance customer satisfaction.
• Hongkong Post launches Transhipment service to position Hong Kong as a major transit mail hub in Asia.

1999

• New Local CourierPost Service, with its fleet of motorcyclists, provides speedy and reliable deliveries throughout Hong Kong.
• Hongkong Post Logistics provides a seamless, one-stop integrated warehousing and inventory management and delivery solution for business customers.
• Hongkong Post becomes a founding member of the Universal Postal Union (UPU) Express Mail Service (EMS) Cooperative.

2000

• Launch of PayThruPost Service for the public to pay their utility bills at post offices.
• Certification Authority (CA) service is introduced to provide a secure e-commerce environment via e-Cert.
• Hongkong Post becomes a founding member of the Asia Pacific Post (APP) Cooperative.

2001

• The Hong Kong 2001 Stamp Exhibition attracts more than 220,000 visitors over a 5-day period.
• Hongkong Post enhances direct mail offering with launch of Premium Household Circular Service which helps clients to target their potential customers.

2002

• A cross border Fulfilment Service is launched in collaboration with Australia Post.
• "Partnership with Post" programme encourages property management companies to introduce services at residential buildings, including sales of postage stamp booklets, collection of large mail items and posting of mail.
• "Personalized Greeting Stamp" was crowned Most Beautiful Stamp in Asia.

2003

• Hongkong Post develops its corporate Purpose statement - Linking People, Delivering Business. This defines its responsibilities and provides the rationale for Hongkong Post's Vision, Mission and Values.
• Holders of Hong Kong's Smart ID cards invited to embed e-Cert in their new cards.
• PostalPlus provides SMEs with cost-effective postal services.

2004

• Hongkong Post unveils goal-oriented Strategy Map.
• Hongkong Post offers E-remittance service to over 190 countries.
• Hongkong Post inaugurates Love and Care Day which provides an opportunity for staff and customers to express gratitude to each other for their support.

2005 (up to August)

• Hongkong Post establishes alliance with five leading postal administrations to provide enhanced date-certain Speedpost delivery service in Asia Pacific Rim markets.
• Launch of Bulk Registered Air Mail service provides a simple, economical and secure B2C delivery service for online sellers to send their products overseas.

Speech by the Chief Executive, The Honourable Donald Tsang
Speech for Postmaster General, Mr Allan Chiang
Post Office Trading Fund 10th Anniversary Toward Hong Kong's First World Record Stamp Mosaic

Hongkong Post hosted the "10th Anniversary of Post Office Trading Fund" cocktail reception at the General Post Office on 30 August 2005. Mr. Allan CHIANG, Postmaster General (right) and Mr. Donald TSANG, the Chief Executive (left) officiated at the ceremony by unveiling the stamp mosaic and plug-in the 'General Post Office' portion to the stamp mosaic. The stamp mosaic is probably the world's largest mosaic of used stamps.