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Parcel

Destination:

Customers can send parcels at any post office in Hong Kong to over 200 destinations by air mail or surface mail.

Tracking Parcel:

Customers can check the delivery status of their parcel by accessing our website www.hongkongpost.hk or making enquiry to us. At present, tracking parcel through internet is confined to a group of destinations which will be expanded in time.

Postage Rates:

Please refer to "Postage Rates" of www.hongkongpost.hk

Size Limit:

Maximum:
Length : 1.5m (XP) / 1.05m (P)
Girth + Length : 3m (XP) / 2m (P) / 2.75m (including USA & Puerto Rico)

Minimum (Same as letters):
[Cylindrical]
Length + 2 x Diameter : 170mm; Greatest Dimension may not be less than 100mm
[Non-cylindrical] 90mm x 140mm

Weight Limit:

10 - 30 kg (depending on the destination)

Customs declaration:

All goods sent to destinations outside Hong Kong by post, whether in letter packets, small packets or parcels must be declared to Customs on special forms available at post offices. In order that the mail item can be handled and delivered correctly at the destination, the forms should be completed in English or a language which is accepted in the destination.

Other restrictions:

Please refer to "Post Office Guide" under" News & Publication" of www.hongkongpost.hk

Compensation:

  • No compensation is payable in the event of delay of parcel item.
  • If the parcel is damaged, compensation is made according to the weight of the item upon posting.
  • If the parcel is lost, compensation is made according to the weight of the item plus refund of the postage upon posting.

Attention:

  • If necessary, customers shall consider buying insurance for their parcel item.
  • If the parcel is undeliverable and returned earlier than a date specified by the sender, the sender shall pay for the charges involved for the return of the undeliverable parcel.
  • Enquiries about a postal article must be made within five months from the date of posting.

Enquiry:

General enquiry :-
Telephone: (852) 2921 2222 / Fax : (852) 2868 0094
Hongkong Post Website : www.hongkongpost.hk

Tracing of parcel :-
Telephone : (852) 2921 2560 or (852) 2921 2211 / Fax : (852) 2543 0469
(Enquiry form for tracing parcel is obtainable at any post office.)

Return of undeliverable parcel:

The return charges on an undeliverable parcel shall be paid by the sender.
Senders may select to return/redirect the parcel by air or surface. If the mode of return selected is not available, the postal administration of destination will make appropriate arrangement and return the parcel concerned to the origin by conventional means. All charges incurred shall also be borne by the sender.

 

Last revision date : 5 July 2013