Issue No. 9 - Nov 2005
Quality Customer Service Seminar for SMEs

In today's competitive market, generic customer service is never enough - unique brand building and professionalism become incomparable edges to create total customer experience. Management needs to understand and perform a number of specific goals to provide professional customer service to customers.

We are pleased to introduce a "Quality Customer Service Seminar for SMEs" organized by Hong Kong Association of Customer Service Excellence (HKACE). This free-of charge seminar will be held on 06.12.2005 at the Academic Community Hall of Hong Kong Baptist University.

This time HKACE is proud to present Dr. Janelle Barlow - a renowned international customer service practitioner and author of the best-selling books "Branded Customer Service" and "A Complaint is a Gift" to share with you her insights in the forthcoming seminar.

Dr. Barlow constantly receives excellent reviews and feedback on her range of training programs worldwide. Don't miss this exciting opportunity to learn from Dr. Barlow!

For details, please visit the HKACE website:
http://www.hkace.org/english/news/news_detail.php?id=45

For downloading of the registration forms, please click here [PDF, 2 pages of 1MB].

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