Issue No. 11 - Sep 2006
Quality Customer Service Seminar for SMEs (14.9.2006) - Free Admission
Moments Of Truth - New Strategies for Today's Customer-Driven Economy

It is believed that outstanding service comes from within - an "enlightening" at the encounter with customers which empowers you with the impetus to reach to their hearts. "Moments of Truth" honors intuition, emotions, and showmanship, and it is no doubt the innovative style in customer service will make you winners out of other competitors.

Come listen to this new model of management by joining the "Quality Customer Service Seminar for SMEs", organized by Hong Kong Association of Customer Service Excellence (HKACE). This free-of charge seminar will be held on 14.9.2006 (Thu) AM at the Jockey Club Auditorium of the Hong Kong Polytechnic University, with leaders and academics in the servicing field sharing their instructive stories and practical advices.

For details and registration of the seminar, please contact Mr. CHAN at 3426-3250 or visit http://www.citiway.net/b2a_reg/.

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