Speedpost - FreightPlus Terms and Conditions

Terms and Conditions for the Use of Speedpost FreightPLUS Service

This service is exclusive to Speedpost account customers.
Only postings via pick-up service is accepted.
No maximum total weight limit per consignment. A minimum of 2 items is required for one consignment, with an overall minimum chargeable weight of 20 kg.
The minimum chargeable weight of each item is 1 kg and each item should not exceed 40kg. If the items are carried by pallets / boxes, each pallet / box should not exceed 500 kg.
Each consignment is charged on a per kilo basis. Any fraction of a kilo will be rounded up to the next whole kilo.
Customer can pack the items with self-provided packing or Multipack Boxes purchased at their choices. Multipack Boxes are available in four sizes: 5 kg, 10 kg, 20 kg and 30 kg. Please allow at least 5 working days (including Saturday) for ordering over 20 Multipack Boxes of the same size. Multipack order hotline: 2921 2266.

Customer is reminded to include the net weight of the self-provided packing or Multipack Box as part of the total dead weight of each item. For Mutipack packing, please refer to the table below for the net weight and recommended maximum weight capacity of Multipacks. The weight of each item should desirably not exceed the recommended maximum weight capacity for the different sized Multipacks:

Multipack	Net Weight (kg)	Outer Dimension (m)	Recommended Maximum Weight Capacity (kg)
5kg	0.4	0.37 x 0.25 x 0.21	8.5
10kg	0.7	0.43 x 0.35 x 0.26	15
20kg	1.3	0.455 x 0.425 x 0.335	25
30kg	2.6	0.73 x 0.55 x 0.46	40

Speedpost FreigthPLUS items will be charged for their dead weight or volumetric weight (i.e. size of an item), whichever is greater. Volumetric weight is calculated by multiplying the cubic metre volume of an item (L x W x H) by 167. For example, a consignment contains 3 items with a total dead weight of 78kg, and the cubic metre volume of each item is 0.16 m³ (0.4m length x 0.4m width x 1m height). The volumetric weight of each item is 26.72 kg (0.16 m³ x 167), and hence the total volumetric weight of the 3 items is 80.16 kg (26.72kg x 3). Given that any fraction of a kilo will be rounded up to the next whole kilo, the total volumetric weight for the consignment is 81 kg and postage will be charged accordingly.
All items in a single consignment must be sent to the same recipient and address.
The telephone no. of the recipient should be provided for all items.
Customer should pay attention to the information related to the destination, e.g. areas served, delivery standard, prohibited and restricted items, and points to note. For details, please refer to the Posting Guide for Speedpost FreightPLUS Service.
Posting form (Pos 613C) is available only in English from "Speedpost Online Account Zone" ("SOAZ"). Customers have to complete the form in English and print it out for use. Nevertheless, customer may choose Chinese version on logging in SOAZ, where a Chinese translation of the posting form (Pos 613C) is available for reference.
Only one currency unit is accepted in the posting form (Pos 613C).
Only the 1^st EMS item in the consignment is required to carry the full set of posting form (Pos 613C). Customer may place the full set of posting form into an adhesive / open flap transparent envelope and have it securely attached to the 1st item. For the rest of the consignment, only the 5^th copy, i.e. addressee's copy, has to be attached to the boxes concerned.
Items shipped using this service would be processed through commercial clearance, hence, customer is also required to prepare the original commercial invoice in quadruplicate, which should be put into another adhesive / open flap transparent envelope to avoid mix up with the posting form. Again, the commercial invoice has to be securely attached to the 1^st item in the consignment. You may refer to Speedpost website to obtain standard commercial invoice if needs be.
Each consignment will be assigned a unique FreightPLUS Number. Each item in the consignment will also be assigned a unique Item Number. Customer must ensure that all items posted under one consignment must correspond to one unique FreightPLUS Number only. The FreightPLUS Number and the Item Number shown on individual boxes as well as the total number of boxes must tally with the information contained in the posting form (Pos 613C).
To facilitate barcode scanning, the posting form (Pos 613C) MUST BE printed by laser printer. Delivery postman will test on site the readability of the barcode imprinted on the posting form (Pos 613C). If the barcode fails to be read by barcode scanner, the whole consignment will not be picked up to avoid return of the whole consignment by overseas delivery agencies who will not be able to process any item with unreadable barcode..
Under normal situation (except when a discrepancy report is issued by Hongkong Post), if the consignment is in order and the collection is completed, a Consignment Note can be downloaded from SOAZ on the next working day for record purpose.
The total dead weight or total volumetric weight of the consignment will be subject to the final measurement by Hongkong Post after collection. The weight of the whole consignment and each item therein will be shown on the Consignment Note and the monthly statement for customer's record.

In the event that any discrepancy is found after collection, a discrepancy report detailing differences such as item numbers, total dead weight, etc. will be generated and the customer will be prompted for his/her further instruction before the time stated below (except for volumetric weight discrepancy):

Collection Time	Time for Hongkong Post to Inform Customer	Time for Customer to Provide Further Instruction
Before 12:30pm	Before 4:00pm	Before 8:00pm
After 12:30pm	Before 10:00am on the next working day	Before noon on the next working day

For volumetric weight discrepancy, the time for Hongkong Post to inform the customer and the customer to give his/her further instruction is as follows:

Collection Time	Time for Hongkong Post to Inform Customer	Time for Customer to Provide Further Instruction
The day of collection	Before 10:00am on the next working day	Before noon on the next working day

If no further instruction is received from the customer before the above-mentioned time, the consignment will be returned to him/her on the next working day from the day of collection (except for consignment involving volumetric weight discrepancy). As the case may be*, Hongkong Post reserves the right to impose a service fee, which is two times the pick-up fee, for the return of the consignment.

* Each FreightPLUS Number has its unique set of Item Numbers. The customer is solely responsible for ensuring the correctness and consistency of the FreightPLUS Number and Item Numbers within a consignment. Collection of the consignment by Speedpost does not imply correctness of all shipment information. In case of any discrepancy found after the collection and caused by the customer, a service fee will be imposed for the return of the consignment.

Speedpost insurance is available for Speedpost FreightPLUS service. The insurance service premium table is the same as that applied to SpeedpostFreight service. Please click here for details.
Stamps and franking machines are not acceptable means for settling payment of the Speedpost FreightPLUS service.
P.O. Box address as recipient's address is not acceptable.
In the event of loss of or damage to the items or any delay in delivery of the items (except when items are held by Customs for clearance), postage refund will be paid and calculated on a pro-rata basis according to the total chargeable weight of the consignment. Any compensation or postage refund is subject to the terms and conditions stated in the Speedpost Rate Plan (Pos 15A/1).
Should items be required to pay customs duties, the delivery agent in the destination may complete the declaration and pay in advance the amount. The amount may be reclaimed, as appropriate, from the addressee with a nominal charge. If the addressee refuses to pay the same, the sender shall be responsible for settling the payment.
Hongkong Post reserves the right to amend the terms and conditions contained herein without prior notice.